Terms of Service

By accessing our website, engaging our services, or entering into any agreement with VirtualCare.Ai, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services. These terms apply to all clients, visitors, and users of VirtualCare.Ai services.

ICT Solutions & Integration

VirtualCare.Ai provides end-to-end Information and Communication Technology (ICT) solutions including: Unified Communications (Avaya, NEC), Security & Surveillance (Hikvision), Server & Virtualization (VMware), Cloud Computing, Hospitality Technology Solutions, IT Consultancy, and 24/7 Managed IT Support.

Software & Digital Services

We also provide custom software development, web and mobile application development, AI/ML solutions, digital marketing services, and DevOps/Cloud management.

Service Modifications

VirtualCare.Ai reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients. We will provide 30 days' notice for any material changes to ongoing managed service agreements.

Accurate Information

You agree to provide accurate, current, and complete information during the engagement process and to update such information as necessary. Providing false or misleading information may result in termination of services.

Cooperation

Successful delivery of ICT solutions requires your cooperation, including: providing timely access to necessary systems and infrastructure, assigning a designated point of contact, responding to queries within agreed timeframes, and providing a safe working environment for on-site technicians.

Acceptable Use

You agree not to use our services for any unlawful purpose, to transmit harmful or malicious code, to attempt unauthorized access to any systems, or to interfere with the security of any network or system.

Invoicing

Payment terms are specified in individual project agreements or service contracts. Standard payment terms are Net 30 days from invoice date unless otherwise agreed in writing.

Late Payment

Invoices not paid within the agreed period may incur a late payment charge of 2% per month on the outstanding balance. VirtualCare.Ai reserves the right to suspend services for accounts with outstanding balances exceeding 60 days.

Project Deposits

Most project engagements require an upfront deposit (typically 30–50% of project value) before work commences. Hardware procurement may require full payment in advance.

Disputes

Invoice disputes must be raised in writing within 14 days of receipt. Undisputed portions of invoices must be paid by the due date.

Client-Owned Deliverables

Upon full payment, clients own the deliverables specifically created for them under custom development agreements (web apps, mobile apps, custom software). This excludes third-party licensed components, open-source software, and VirtualCare.Ai's proprietary frameworks and tools.

VirtualCare.Ai IP

All pre-existing intellectual property, methodologies, tools, frameworks, and know-how developed by VirtualCare.Ai remain the exclusive property of VirtualCare.Ai. This includes our internal processes, templates, and reusable code libraries.

Third-Party Licenses

ICT solutions may incorporate third-party licensed software (Avaya, NEC, VMware, Hikvision, Microsoft, etc.). Client use of such software is governed by the respective vendor's license agreements. VirtualCare.Ai facilitates procurement but is not responsible for vendor license compliance beyond its scope of work.

Mutual Confidentiality

Both parties agree to maintain the confidentiality of each other's proprietary and sensitive business information disclosed during the engagement. This obligation survives termination of the service agreement for a period of 5 years.

Exceptions

Confidentiality obligations do not apply to information that: is or becomes publicly available through no fault of the receiving party; was already known to the receiving party; is received from a third party without restriction; or is required to be disclosed by law or court order.

Service Warranty

VirtualCare.Ai warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. Hardware and software products carry manufacturer warranties as specified in individual purchase agreements.

Disclaimer

EXCEPT AS EXPRESSLY STATED, VIRTUALCARE.AI PROVIDES ALL SERVICES AND CONTENT 'AS IS' WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

To the maximum extent permitted by applicable law, VirtualCare.Ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from use of our services. Our total liability to you for direct damages shall not exceed the fees paid by you to VirtualCare.Ai in the three (3) months preceding the claim.

You agree to indemnify, defend, and hold harmless VirtualCare.Ai and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: your use of our services in violation of these terms; your violation of any third-party rights; or your breach of any applicable law or regulation.

Term

These terms remain in effect for the duration of any active service engagement or as specified in individual service agreements.

Termination for Convenience

Either party may terminate a service agreement with 30 days' written notice. Project-based engagements may have specific termination provisions outlined in the project agreement.

Termination for Cause

VirtualCare.Ai may immediately terminate services if: payment is overdue by more than 60 days; you violate these terms or applicable law; or you engage in conduct that poses a security risk to our systems or other clients.

Effect of Termination

Upon termination, all outstanding fees become immediately due. We will provide reasonable assistance in transitioning services to a new provider, subject to payment of applicable fees.

Governing Law

These terms are governed by the laws of Pakistan. For clients in Canada or the United States, disputes may also be governed by the laws of the applicable province or state where the client is domiciled.

Dispute Resolution

Parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Karachi, Pakistan, or as mutually agreed.

VirtualCare.Ai reserves the right to modify these Terms of Service at any time. Material changes will be communicated to active clients via email at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated terms. The current version of these terms is always available on our website.

For questions about these Terms of Service, please contact us at: legal@virtualcarenet.com | (+92) 345 2947006 | VirtualCare.Ai, Karachi, Pakistan.