Legal
Privacy Policy
Last updated: April 4, 2025
VirtualCare.Ai ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
Information You Provide
We collect information you directly provide to us, including: name, email address, phone number, company name, and any other information you submit through our contact forms, inquiry forms, or service requests.
Automatically Collected Information
When you visit our website, we automatically collect certain information including: IP address, browser type and version, pages visited, time and date of visit, referring website, and device information. This data is collected through cookies and similar tracking technologies.
Business Information
For clients and prospective clients, we may collect business-related information such as company size, industry, technology infrastructure details, and project requirements to provide accurate quotations and solutions.
2. How We Use Your Information
Service Delivery
We use your information to provide, operate, and maintain our ICT solutions and services; process transactions; respond to inquiries; send project updates and support communications.
Communication
We may use your contact information to send you service announcements, technical notices, security alerts, and support messages. With your consent, we may also send promotional communications about our products and services.
Improvement & Analytics
We analyze usage patterns to improve our website, services, and customer experience. This includes understanding which services are most relevant to our clients and optimizing our solution delivery.
3. Information Sharing & Disclosure
Third-Party Service Providers
We may share your information with trusted third-party vendors who assist us in operating our website and delivering services — such as cloud hosting providers, CRM platforms, and analytics tools. These parties are contractually obligated to keep your information confidential.
Technology Partners
As an authorized partner of Avaya, NEC, VMware, and Hikvision, certain project-related information may be shared with these vendors strictly for the purpose of delivering certified solutions and obtaining technical support.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
Security Measures
We implement industry-standard security measures to protect your personal information including: SSL/TLS encryption for data in transit, access controls and authentication requirements, regular security audits, and secure data storage practices.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Client project data is retained for a minimum of 7 years for legal and audit purposes.
5. Cookies & Tracking Technologies
Types of Cookies
We use essential cookies (required for website functionality), analytics cookies (to understand site usage via tools like Google Analytics), and preference cookies (to remember your settings). We do not use advertising or tracking cookies for third-party marketing.
Cookie Control
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to refuse all cookies or accept cookies from specific websites.
6. Your Rights
Access & Correction
You have the right to access, correct, or update your personal information held by us. You may request a copy of the data we hold about you at any time.
Deletion
You may request deletion of your personal data, subject to our legal obligations to retain certain information. We will respond to deletion requests within 30 days.
Opt-Out
You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Opting out does not affect service-related communications.
7. International Transfers
Cross-Border Data
VirtualCare.Ai operates from Karachi, Pakistan with offices and clients across Canada, the USA, Saudi Arabia, Turkey, Bahrain, and other regions. By using our services, you consent to the transfer of your information to Pakistan and other jurisdictions where we operate, which may have different data protection laws than your country.
8. Children's Privacy
Age Restriction
Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.
9. Changes to This Policy
Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other business reasons. We will notify you of significant changes by posting a prominent notice on our website or by sending an email to registered clients. The date of the most recent update is shown at the top of this page.
10. Contact Us
Privacy Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: privacy@virtualcarenet.com or (+92) 345 2947006. Our registered address is Karachi, Pakistan.
Questions about our Privacy Policy?
Our team is happy to clarify anything about how we handle your data.
Contact Privacy Team